Shipping policy
Thank you for shopping at Thalora! Here's everything you need to know about how we ship your orders.
Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
- Standard Shipping (5–7 business days) — Free on orders over $[amount], otherwise $[rate]
- Expedited Shipping (2–3 business days) — $[rate]
- Overnight Shipping (1 business day) — $[rate]
Domestic Shipping (U.S.) We ship to all 50 U.S. states. Orders are shipped via [carrier, e.g., USPS, UPS, FedEx].
International Shipping We currently [do/do not] ship internationally. If we do, please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [your email address] and we'll make it right.
Address Accuracy Please double-check your shipping address at checkout. Thalora is not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us Questions about your shipment? Reach out to us at +1 908-455-1092