Refund policy

Here's a return and refund policy tailored for Thalora. Since you're already on the Policies page, you can copy and paste this directly into the Return and refund policy field:

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Return & Refund Policy

Last updated: May 1, 2026

Thank you for shopping at Thalora. We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.

To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.

Non-Returnable Items The following items cannot be returned:

• Final sale or clearance items
• Gift cards
• Downloadable products

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges If you received a damaged or defective item, we'll gladly exchange it. Please contact us within 7 days of delivery with photos of the damage.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Contact Us For any questions about returns or refunds, please reach out to us at +1 908-455-1092